Turtle Beach Headset Won’t Turn On: How to Fix?
Electrical devices are supposed to make our lives easier, but sometimes, they can make life more complicated. Especially when things stop working, and you don’t know why, don’t worry, we’ve all been there!
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Turtle Beach headsets are fantastic, but if yours won’t turn on, it doesn’t necessarily mean they are broken.
Let’s not panic and start to think about buying a new headset until you’ve done some troubleshooting on this issue. There might be some things you can do it get it to turn on before you start considering the worst-case scenario. So, if you’re wondering, Turtle Beach Headset won’t turn on: how to fix?, I have put together a few quick things for you to try.
Starting at the Start
Turtle Beach offers a massive range of gaming-style headsets with prices from only $20 right up to $200 and everything in between. But, no matter the price, all electronics have the propensity to break, malfunction, or just stop working. Often seemingly for no reason and with no warning.
One of the main issues you might encounter is that your Turtle Beach headset stops working and won’t turn back on. Here are some of the most common issues that could be causing your headset to stop working. Fortunately, you can usually fix it yourself in many cases. So, let’s dive right in with…
Turtle Beach Headset Won’t Turn On: How to Fix? – Causes and Solutions
Low or Empty Battery
Did your car ever break down and after a while you realized it was because it’s run out of petrol? How embarrassing! However, it’s usually simple things like this that we can easily overlook. An empty battery is a common reason why Turtle Beach headsets won’t turn on.
It might seem obvious, but that’s why we often miss these things. Please don’t take this the wrong way, I’m not being patronizing. This is the sort of mistake I make all the time.
Charge it up for at least 30 minutes, and then see if the headset turns on afterward. It needs a fair amount of juice to start working properly again, so make sure you charge it long enough to find out. However, if you’ve been charging it for a while and the red battery light stays the same color, you might need to move on to the diagnosis phase for further investigation.
It Could Be the Charging Cable
Again, never underestimate simple, quick fixes. For example, change the charging cable or USB cable that connects your headset to the computer or other device. The old one might not be working anymore and fails to charge your headset. Get your USB cable and try to use it with another working device. If it does work, you need to go on to the next phase.
But, if the USB cable didn’t work on your other device, it’s the cable that needs changing. Thankfully, that’s a very quick fix. This is the best-case scenario in this situation. If the cable is not the problem, it could be an issue with the internal components of your Turtle Beach headset, and that’s not good.
Testing the AC Adapter
Most headsets need a wall adapter when charging. So, if your Turtle Beach headset doesn’t turn on, it could be an issue with the AC adapter. Simply get another (working) cable for the AC adapter and plug it into the wall to see what happens. If it charges as it should, it’s a problem with the AC adapter, and you need to change it.
Just remember that if you like to use a USB-C connector, it might not work so well with Turtle Beach headsets. These headsets work better with Mirco-USB connections. So, please bear that in mind.
Software Conflicts and Reset Functions
Generally speaking, most headsets come with dedicated software, also known as ‘Firmware.’ The software tells your headset how to work and what to do when it connects to your devices. But, sometimes, the firmware can malfunction and make your headset temporarily stop working. If you think this might be the issue, you could always reset your headset, and that might fix the conflict.
Sometimes you can just turn things off, wait for a minute or so, and then turn them back on. This is called a ‘soft reset’ and can fix some errors, serious disputes, and even some malfunctions. If this doesn’t work, you might have to bite the proverbial bullet and take the headset to a professional to fix.
But before you do, you might want to learn how to reset certain Turtle Beach headset models. That’s because each one has a slightly different process.
How Can I Reset my Turtle Beach Stealth 600 Headset?
The first thing you need to do with a Turtle Beach Stealth 600 headset reset is press and hold down both the ‘Mode’ and ‘Connect’ buttons at the same time. Do this for about 20. If you release the buttons before 20 seconds is up, it will cancel the reset and go back to the same status as before. Otherwise, the headset should now switch off and go into reset mode.
Wait a minute or two before you do anything else to give it time to work. Now, turn it on and try to pair the headset with your playback device. If you get no response and it does not charge or turn on, you might have to give it to a professional to fix.
How Can I Reset My Turtle Beach Stealth 700 Headset?
For those using a Turtle Beach Stealth 700 headset, you need to simultaneously press and hold the ‘Bluetooth’ and ‘Mode’ buttons. In the same process as the 600 model, you keep the buttons pressed down for 20 seconds and then let go and leave it for a couple of minutes. The lights should turn off as the reset starts when you hold the buttons.
Now, you can re-pair your headset with your source device. However, if it does not charge or respond, you have serious issues. Once again, you need to take it to a professional if this reset doesn’t work.
How Can I Reset My Turtle Beach Elite 800 Headset?
The Turtle Beach Elite 800 Headset is one of their best products. To reset this beauty, you’ll need to press and hold the ‘Mute’ button, but this time for about 15 seconds. This should force the headset to turn off or reset. So, if you do hear a sudden pop or sound when it turns off, don’t get alarmed. It’s only the circuits discharging. And, that should be it.
You Might Need to Update your Turtle Beach Headset Firmware
Another common cause of Turtle Beach headsets not working is that you need to update the firmware. This should fix any software conflicts you might have. Even if you don’t need to reset your headset, you might want to update your firmware anyway. If all else has failed so far, don’t stress because this type of reset/update can really work wonders.
Power down your headset. Go to the Turtle Beach Audio Hub and download it if you don’t already have it. Connect a USB cable to your headset and your computer or tablet, and click on the ‘Superhuman Hearing’ button. This should automatically bring up some prompts to update the firmware. These updates should take around five minutes to complete.
But be aware that, in many cases, the update can fail. So, please persist and try to update a few times just to make sure. And, if that doesn’t work, you’ll have to take it to a professional to fix it.
What Happens if My Headset Turns On but Doesn’t Connect?
Situations can arise where your Turtle Beach headset turns on but won’t pair with your external output source device. In this eventuality, it’s most probably a connection issue between your headset and device. Things like this can be caused by software issues or even malfunctions with your source device.
Should these problems arise, you could reset the output source device to see what happens. If this device is a PC or laptop, you can turn them off and then on for a minor reset. Likewise, if your PC has an internal Bluetooth chip, you might want to turn the chip on and off. And if that still doesn’t work, try connecting your headset to another source device. If that connects, the issue is with your PC.
Turtle Beach Headset Won’t Turn On: How to Fix? – Conclusion
If your Turtle Beach headset won’t turn on and you want to know how to fix it, please follow my above advice on how to reset your headsets or devices. Checking your connection and AC cables is also very important. It could simply be that your charging cable doesn’t work. If so, that’s a very easy and inexpensive thing to replace.
However, if my Turtle Beach headset troubleshooting tips didn’t work, you’ll need to contact a professional or buy yourself a new headset. Turtle Beach headsets do have warranties, so you might want to check the duration and small print. If it’s still under contract, you should be able to replace them free of charge.
Until next time, good luck, and happy listening.
